Frequently Asked Questions (FAQ)

Pricing & Payments

Are the prices of items stored in my shopping cart guaranteed?

Prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed.

We reserve the right not to accept your order in the case of a pricing error or other technical issue. In the rare instance that your order is not able to be accepted, you will be notified and your card will not be charged.

What types of payments do you accept?

We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We are unable to accept credit cards issued outside the United States and Canada for online orders.

We do not currently accept checks or money orders.

Do you accept COD orders?

Sorry, we are unable to accept COD orders. Your order must be paid in full at the time of submission on our online store.

When do I pay for my order?

All online orders must be paid in full at the time of purchase. We accept most major credit cards.

Do you have financing plans?

Solomon’s Furniture does not offer financing directly to consumers at this time.

Do you have a layaway program?

Yes, you can lock in a sale price for 90 days. Simply contact our customer support team to make a 10% down payment.

Once you have paid in full for your furniture we will ship it to your residence as usual.

  • Your purchase must be a minimum of $500 with a 10% down payment.
  • You may cancel the price lock and receive a full refund if your request is made within 90 days of your down payment.

How is tax applied to my order?

If you are purchasing from the state of Tennessee, then a Tennessee sales tax is automatically applied to your total order.

Registration & Privacy

What are the benefits of registering an account on SolomonsFurniture.com?

  • Save your online shopping cart contents and retrieve it from any place and any device
  • Save your shipping address and payment information for faster checkouts
  • Track your order on our website
  • Receive notification of special offers and sales

How do I change my personal information on SolomonsFurniture.com?

You may login to your account online at any time to change your street or email address, phone number, password or payment options.

To change any information in an order you have already places, please contact our customer support team so they can have the changes made manually.

Is my credit card information secure?

Yes, our store is hosted on the reputable WooCommerce platform, uses SSL encryption for all transactions, and we do not store your credit card information.

Why do you need my zip code?

We use your zip code to give you shipping rates before you checkout on our online store, and to ensure we can ship to your area.

Orders and Order Status

How can I check on the status of my order?

If you have an account on our site you may login and view your order status information. You will also receive a tracking number for your shipment. If you have more detailed questions, or can’t find your order status please don’t hesitate to contact our support.

Can I change my order?

Yes, you may, however we recommend you do it within a day of placing it. We process and send orders to our warehouse very quickly.

How do I place an order off-line?

You may do this by calling our support phone number, or contacting us by email to setup a call.

How do I know if my items are in-stock?

All of our items are usually in-stock at all times. If you’d like to verify with us, then please contact our support team and we’ll check our warehouse inventory for you, or let you know when an item will be available again.

Do you take custom orders?

Due to the large quantity of furniture we produce, we do not take custom orders.

I have questions about my order?

You can contact our customer support team. You may also check the status of your order online by checking the links below:

  • Check My Order
  • Email Customer Support
  • Chat Live with Customer Support
  • Call Customer Support

Shipping & Delivery

Product Shipping Services

Our shipping services Include:

  • Shipment of furniture to your residence
  • Shipments are delivered via FedEx, or other major carriers
  • Products ship from our warehouse within 48 hours
  • Products are shipped via ground and can take 2 to 5 days to be delivered depending on your location
  • Once your order has shipped, tracking information will be provided to you
  • If you believe your products have been been damaged due to shipping, you must contact our support team within 7 days of receiving your shipment to report the issue

What are my delivery options and how do I calculate the delivery fee to my area?

When you checkout with your order you will be able to calculate the shipping costs of your order before you place it. Most of our packages ship by FedEx, however depending on the size of the order or products we may ship through other carriers at times.

My residence won’t be ready for weeks. If I place my order, can you hold my items at your warehouse?

Yes, this is a common situation, and we are happy to hold your shipment for you.

Can I pick up my merchandise at my local store?

We do not have any customer pickup locations. All of our furniture products are shipped directly from our warehouses.

Will I receive all of the items on my order at the same time?

Some of our furniture is shipped in multiple boxes and leave our warehouses the same day, and most times these boxes will arrive at the same time, but do to variations in shipping logistics we can’t guarantee all boxes will arrive on the same day.

Can you ship to an address other than my billing address?

Yes, just use whatever shipping address you would like when you checkout.

Will my merchandise be assembled at the time of delivery?

No, sorry, all furniture is designed to be easily assembled by our customers. This reduces your costs, makes items easier and less expensive to ship, and makes it easier for our customers to bring large pieces of furniture into their homes and apartments. Assembly instructions are included with all products and can also be downloaded online.

Does someone need to be home to accept my delivery?

No, all items are shipped by carriers that can leave the packages by your door.

What if I have an issue during or after my delivery?

Please contact our support team for assistance with any concerns you may have.

Can I request delivery on a Saturday or Sunday?

No, items will arrive based on when they were shipped, and scheduling is not possible. You will however receive a tracking number and will know beforehand what your estimated shipping day and time are.

What happens if a third-party shipping provider delivers my furnishings and I have a problem?

Please contact our support team for assistance with any concerns you may have.

Do you ship to Canada?

Yes, we do.

Do you ship overseas?

No, we currently do not.

What if my items do not fit upon delivery?

Our furniture is shipped in multiple boxes and makes it easier for our customers to bring large pieces of furniture into their homes and apartments. Please contact our support team for assistance if you have problems.

How will I know if my furniture will fit through my door?

All of our furniture is shipped in multiple smaller boxes to make it easy to fit through doors. While we’ve never experienced a customer who couldn’t fit our products through there door, please notify us if there is an issue with the size of an item

Do you refurbish furniture as well?

No, we only sell new pieces at this time.

How much is shipping?

Shipping charges are calculated based on your location prior to checkout. Shipping and handling charges are based on standard FedEx rates in most cases.

Will I be charged for the full total at time I place order or when it ships?

All orders are charged in full when placed. We accept most major credit cards to include Visa, MasterCard, American Express, Discover. We also offer financing.

Where do you ship?

Solomons Furniture will ship your products to the entire contiguous United States. Unfortunately we do not ship outside the continental US, including Hawaii and Alaska. We also ship to Canada.

Is there any way to get my furniture sooner?

Yes, in some cases we can expedite your shipment. Please contact our customer service team for special pricing.

How do I know when my order has shipped?

You will receive an email from us as soon as your order ships along with a tracking number so you can follow your shipment. You may also check your products shipping status on our site through your account.

Does delivery include set-up?

All items are shipped in one or more boxes and  are delivered to your front door, but are not taken inside. All of our furniture is designed to be set-up by our customers using simple tools, and includes set-up instructions.

Will the delivery person take away my old furniture?

The shipper cannot take away any old pieces. We recommend those be left at your curb for garbage pickup, donated locally (many organizations will drive to your house to pick up your unwanted furniture), or brought to your local landfill. Some of our customers also sell their old furniture on Craigslist prior to delivery of new furniture.

What do I do if my furniture is damaged during shipping?

If anything is damaged being shipped to you then now worries, most products and parts can be fixed or replaced. Before refusing a delivery please call us to determine the best solution. In most cases our warehouse can quickly ship you a replacement.

Do you ship to Alaska and Hawaii?

Sorry, we don’t ship to Alaska or Hawaii.

I can’t take delivery for a long time, should I still order now?

You may still order. We will make a note on your order to hold production/shipping until your specified date.

What if I need to cancel an order?

Orders that are cancelled within one day of ordering will be subject to a restocking fee of the greater of $100 or 15% of the purchase price.

What types of payments do you accept?

We accept VISA, MasterCard, American Express, and Discover.

Shopping Online

Are all of your products available online?

Most of our products are on our online website, but if you can’t find an item please contact our support team and we will work with our warehouse to locate it.

Do I need to create an account to order online?

No you don’t, you may checkout as a guest.

Misorders, Damaged Products, and Defects

What if my furniture is damaged or defective?

If you believe an item we shipped you was damaged in shipment or defective you must notify our support team within 7 days of receiving it. Damaged products or parts will be repaired or replaced.

What if I don’t like what I ordered?

If you don’t like an item you ordered you may return it for a partial refund. Here are instructions on how to make the return:

  • If you have not already, please initiate your return by notifying our customer support that you would like to make the return.
  • Once you do this you will receive an email with instructions on where to ship your return to.
  • Return shipping is the responsibility of our customers. We recommend you use FedEx pickup for your returns.
  • There is a 15% restocking fee which will be deducted from your refund on all orders.
  • Any order that is refused or returned because a customer does not like the product, or no longer wants the product, will be issued a credit as detailed above.
  • Items should be returned in their unopened boxes and should not be damaged, or missing pieces.
  • All credits for returned items will be processed once the products are returned and confirmed received by our warehouse.

Email and Catalog Subscription

How do I request a catalog?

Currently our entire catalog is on our website, and we do not at this time have a print catalog. If there is something specific you are looking for that you can’t find on our site, please contact us, and we’ll let you know if we have the item at our warehouse.

How do I sign up for email?

Simple fill out the newsletter form on any page of our website.

Why do you need my email address?

We use your email address to update you about your product purchase, or to send you information about our products and services.

Will you share my email, home, or business address with other companies?

We secure your contact information only to contact you with information about your product purchase, or to send you information and news about our products and services. Our privacy policy specifically states your information will remain inside our company and not be sold, or used by another company.

How do I change my mailing or email address?

Please contact our support team with the new email address.

How do I remove my name from your mailing list?

Simply open one of our emails and click the unsubscribe link at the bottom of the email. You will be instantly removed.

Contacting Us for Customer Support

How can I talk to a real person?

Yes, please call our customer support phone number at the top of our website.

What is your mailing address?

Please visit our “Contact Us” page for our mailing address.

Technical Support

Which web browsers does your website support?

Our website is designed to work on all modern web browsers, and mobile devices.

Product Questions

I like a bed shown on your Web site. Do your beds come in different sizes?

Yes, our beds come in different sizes.

I ordered a platform bed. Do I need a box spring?

No, a boxspring is optional. Our beds are designed to work without a traditional box spring.

Warranty

What is the Solomon’s Furniture warranty on their products?

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Can I register my furniture online?

Registration is not required. Simply purchasing your product from us automatically ensures you can take advantage of your warranty if needed.

Sourcing & Manufacturing

Where is Solomon’s Furniture made?

All of our furniture is manufactured and assembled in the United States.

Promotions & Sales

How can I find out when you are having a sale?

We announce sales on our site, and through our email newsletter list. Feel free to sign up to receive updates. If you can’t find a sale on our site, feel free to contact our support team to see if we have an unadvertised sale.

If I give you my name and contact information, how do I know that you will not sell my contact information to other companies?

We secure your contact information only to contact you with information about your product purchase, or to send you information and news about our products and services. Our privacy policy specifically states your information will remain inside our company and not be sold, or used by another company.

Gifts & Gift Cards

Can I send items as a gift?

Yes, you can. Simply use the shipping address of the person you would like to receive the gift.

How should I handle returning a gift?

Use the same exact process you would for returning non-gift orders.

Assembly and Repair

Is there a way to touch up the finish on my furniture?

Your local hardware or home improvement store can provide you with furniture touch up crayons in a variety of colors. These crayons will work well on our furniture and help you touch up most flaws.

Where can I find assembly instructions for my furniture?

If an item you purchased requires assembly, you will find detailed instructions included in the box the item shipped in. If the instructions were missing or you have misplaced them, please click the link below to download printable instructions for all of our furniture products:

http://www.doncotradingco.com/assembly-instructions/